Return & Exchange Policy

At Paulsons’, all our products are crafted in a unique and exclusive way which is completely different from one another.  We strive towards providing the unmatchable satisfaction and shopping experience by continuously upholding and living our commitments of delivering the highest quality products to our customers.

At the same time, we also know, how much you appreciate the trust, quality and warmth being served at Paulsons.  In any case, if you wish to reconsider the product for any reason, kindly go through our returns and exchange policy.

The key pointers of Return and Exchange considerations are as follows:

  • Returns are only entertained if there is a genuine quality issues or wrong order is dispatched from our warehouse.
  • If the product has been dispatched for delivery, is in good condition and it is as per the choice of customer, the return request will not be processed unless it is defected (it is rare in itself, since our product goes through multiple check points before delivery). In this case, kindly email the picture of damaged product with Bar Code within 72 hours of receiving your order at support@paulsonsonline.com or you can reach us at our support number +91 7428211662. This will help us expedite the process.
  • However, if you didn't receive what you were looking for. We would be happy to assist you in the best way possible. Just reach out to us within 72 hours of receiving the order with Bar Code within 72 hours of receiving your order at support@paulsonsonline.com or you can reach us at our support number +91 7428211662. 
  • In case of any misfit in size, please raise the request within 72 hours of receiving the order, although, it is always recommended to refer to the size chart while placing an order. (Please note that this facility is only available on stitched products such as Kurtis, Dresses, Pants, Tops, etc.) You can either raise request to exchange or return the product in this particular scenario by e-mailing or contacting us on the above mentioned details. Please note that the exchange of the readymade articles are subjected to availability of the sizes.
  • Orders with proper original packaging, tags intact and unused products will only be entertained for a return or exchange. This will help us ensure a safe transit.

Refund, Exchange or Cancellation will be processed as follows:

  • Return or exchange can be requested within 72 hours from the time of receiving the order.
  • Approval of return or exchange usually takes up to 2 business days as the faulty product picture gets cross-verified with our records captured during dispatch of the product.
  • You can schedule a reverse pickup by sending us an email to support@paulsonsonline.com. 
  • Orders will be picked only from the delivery address. If you are not available during the attempt(s) of reverse pick up, the product will be deemed accepted wishfully. No queries will be entertained for the same order thereafter.
  • Once the product reaches our warehouse, it takes usually 2-3 business days for initiation of refund or issuance of fresh article, after complete quality check is done. In case of any discrepancy, the request will be cancelled and you will have to bear the cost of delivery of the same article to your address.
  • The processing of refund may take 7-10 days. Though we try to be as quick as possible.