Return & Exchange Policy

Paulsons' delivers products that are meticulously crafted, offering a unique and exclusive experience. We are dedicated to ensuring unparalleled satisfaction and memorable shopping journeys by consistently upholding our commitment to deliver the highest quality products. 

If, for any reason, you wish to reconsider your purchase, please take a moment to review our simple and transparent Exchange and Return Policy:

• Qualification for Returns/Exchange: We will accept returns/exchange in case of genuine quality issues, or if the wrong order has been dispatched from our warehouse. We are happy to accept returns/exchange if a product does not meet your expectations. 
  
  
• Timeline to Return for the Products: If the received product doesn’t meet your expectations, please contact us within 72 hours of receiving the order with the order id at  support@paulsonsonline.com or call us at +91 7428211662.
  
  
• Misfit in Size: For size-related issues, raise a request within 72 hours of receiving the order with your order id. Refer to the size chart while placing your order. This facility applies only to stitched products. You may email or call us to initiate an exchange or return. 
  
  
• Defect or Missing Product in the Package: All the products go through multiple quality and order check before getting dispatched. Therefore we strongly recommend that you record an unboxing video of the package after receiving from the delivery person. This helps us quickly investigate and fix the problem and initiate a smoother return process. Your cooperation is greatly appreciated. If the unboxing video is not provide in the above case, then Paulsons' reserves the right to disapprove the return/exchange request.
  
  
• Packaging Requirements: Only orders with original packaging, intact tags, and unused products will be considered for return and exchange. 
  
  
• Exchange of the Product: Issuance of a fresh article occurs within 2 - 3 business days after the product reaches our warehouse and passes quality checks.
  
  
• Return/Exchange/Cancellation Approval: Once the return, cancellation or exchange is requested by the customer, the approval of the same may take up to 2 business days.
  In case you are not happy with the product delivered to you, we initiate the return within 2 business days of receiving the request.
  In case of defect/missing product, we cross-verify the same with our dispatch records and videos and then approve the return process.
  
  
• Refund Process: If payment was made online, the refund will be initiated to the same account used for the purchase once we receive the product.
  
  If an order was placed on Cash On Delivery, then our team will ask for your bank account details after the products are received by us. We will refund the amount in the given bank account only. We try to initiate the refund as soon as we receive the product but sometimes it may take up to 7 days for the amount to be credited in your account.
  
  
• Sale & Promotional Products: Products purchased during sales or promotional offers are not eligible for refunds.
  However, we offer a one-time size or product exchange, subject to availability.
  If your preferred item is out of stock, we may issue store credit at our discretion.
  To initiate an exchange for a sale item, please contact us within 72 hours of receiving your order.
  
  

• Exchange eligibility for sale items:

  • Item(s) must be unused and unwashed.
  • All original tags and packaging must be intact.
  • Exchange requests are handled based on product availability.

5-Hour Delivery in Delhi:

• Products purchased under the 5-Hour Delivery service are not eligible for exchange.
• Returns are permitted in accordance with our Return Policy.
• As Paulsons DOES NOT charge EXTRA from customers for the 5-Hour Delivery service, the actual express shipping cost incurred by us WILL BE DEDUCTED from the refund amount. The balance eligible amount will be refunded to the preferred payment method after the product is recieved at our hub and has gone through Quality-Check.
  
  

Reverse Pickups: You can request a reverse pickup by emailing us at support@paulsonsonline.com or WhatsApp us at +91 7428211662. Pickups are only available from the delivery address; if unavailable, we will consider the product accepted.